TPAM Core System

BNP Paribas Insurance designs and markets its products in 36 countries and services under two brands: BNP Paribas, for products distributed by the network of BNP Paribas agencies in France and Cardif, for the other networks and distribution partners. As the fourth life insurance group, BNP Paribas Assurance is the world leader in creditor insurance.

Challenges

In order to improve control and the quality of its application portfolio while optimizing its costs, BNP Paribas Insurance has decided to outsource the management of its application portfolio “Customers and Contracts Savings” and “Welfare”.

Solution?

To maintain more than thirty applications (programs 4000, five million lines of code), GFI has set up an organization that revolved initially around a front office located in BNPPA premises and a Back Office based in GFI Insurance service center in Lille. Then, still in a cost reduction goal to GFI Offshore Centre in Morocco for part of the activity

The Front Office is in charge of steering the business and control applications. The Services Center of Lille provides technical specifications, approvals, production assistance and monitoring; He delegates developments and unit tests in Offshore Services Center localized at Casablanca that works on the model of factory of development and maintenance.

With over 80 employees in peak activity, the TMA is one of the most important in the insurance market.

Benefits?

With the industrialization of the activity and the strong mobilization of GFI teams, BNP Paribas Insurance achieved its objectives to better manage the variability in the workload and respect commitments to its internal customers. The Project Management Savings and Provident felt an improvement in the quality of service. The cost reduction plan was respected, by an improvement in productivity of around 25% and by lower daily cost resulting from the transfer of part of the activity to the Offshore.

BNP Paribas Cardif insures 90 million clients in the world. As the insurance subsidiary of BNP Paribas, it aims at being the global benchmark for insurance partnerships and the leading provider of personal insurance solutions.

BNP Paribas employs 10.000 people.

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