Service desk

Seamless ICT support for your internal customers

How Gfi can help you?

Gfi can take over the entire support and management of applications and working environments of your users. In concrete terms, this may concern:

  • service management
  • help desk, service desk
  • monitoring and management of servers, workstations and telephony
  • first, second and/or third-line support
  • administration connected with groupware, messaging and office systems
  • installation of new versions and applications on the workstations
  • migrations and installations in general
  • on-site support.

Gfi offers this support through the various delivery models: local, near-shore (e.g. from Lille) or offshore (e.g. from Morocco). You can also outsource your service desk to Gfi.

EasyVista

Gfi has selected EasyVista as the ITSM solution to support our local service desk activities. This platform has won several awards and is recognized at the highest (Platinum) status to help businesses address IT Service Management challenges and deliver high quality consistent IT service. Not only have we selected this tool as our prefered ITSM solution, we can also implement this solution for you either cloud based or on-premise. When you have a Gfi service desk contract, you’ll get real-time online access to your account and your open tickets. You can review what we have done and check the status of your active calls. Authorized users will be able to register tickets at our service desk and a flexible unit based approach allows you to get help when you need it.

ServiceNow

ServiceNow is a leading ITSM solution that gives you end-to-end visibility into your ITIL processes and infrastructure through a single system of record for IT. This enables you to consolidate fragmented tools and legacy systems, all while automating the service management processes. Our simple and consistent approach increases your efficiency, lowers your costs and helps you devote more time to innovating and delivering the consumer-like self-service experience that your users expect.

Gfi uses EasyVista

Every Gfi service desk contract comes with access to our EasyVista service desk portal. You’ll get real-time online access to your account and your open tickets.

Contact us

Please drop us a mail if you’re interested in this topic. We’ll be happy to talk to you.